We have some answers for you here!
Hey, that's my Hut!
If you recognize your Ice Hut let me know. I reserve the first edition of 15 (31 x 31 in.) unframed) for the Hut owners. Email proof of ownership and I will arrange to ship your photo. If you are in the Toronto area and want to pick it up, we can arrange our standard framing for $400 or upgrade to Art glass for $600.
May I see some of your pieces framed and hung on a wall?
What do you recommend for mounting, framing and hanging my piece of art?
How will you ship my piece?
The print is protected by an acid free glassine paper and rolled in a rigid tube. In the tube you'll find: your print(s), framing and hanging instructions, 2 edition stickers, authenticity certificate and a pair of cotton gloves.
How long will it take for me to receive my piece?
Canada: within 5-10 days.
U.S.: Usually 10 days, depending on customs.
International: Usually 10 days, depending on customs.
Can I go to your gallery to see your work or pick up my package?
Sure, drop by the Richard Johnson Gallery in Toronto's St Lawrence Market area.
What is your refund policy?
Our limited edition archival photographs are considered final sale items and are not eligible for return and refund. We are always available for advisory conversation before you buy a piece of art to make sure you will enjoy your acquisition.
Gift certificates are non-returnable items.
What if I receive a damaged item?
No problem, we replace items if they are damaged.
Please send us an email with photos and description of the damaged item, the order number and your complete contact info (first name, last name, email, address). We will contact you as soon as possible so that you can send your item to: 56 The Esplanade, Suite 204, Toronto, Canada, M5E 1A7
Can I claim a tax deduction for purchasing Canadian works of art?
Yes, under certain circumstances. Please read our blog article to know more about the conditions.