We have some answers for you here! 

If you still have questions, please contact us and we will get in touch.

 

Hey, that's my Hut!

FIRST EDITION

If you recognize your Ice Hut let me know. I reserve the first edition of 15 (31"x31" unframed) for the Hut owners. Email proof of ownership and I will arrange to ship your photo. If you are in the Toronto area and want to pick it up, we can arrange our standard framing for $400 or upgrade to museum glass for $600.

May I see some of your pieces of art framed and hung on a wall?

INSTALLATIONS

Sure. Have a look at our blog post [+]. You'll see some installations presented in different environments. 

What do you recommend for mounting, framing and hanging my piece of art?

MOUNTING

We recommend the print to be mounted on an archival acid free foam board, or on Di-bond trimmed to the crop lines. This will remove the artist signature, however, edition stickers are enclosed: (1) to be adhered to the back of the mounted photo and (1) to be adhered to the back of built up frame, visible.

FRAMING

We use a Larson frame #119631, which is a White Shadow Box. This will allow an inside side wall depth of 5/8” white. Frame profile is also available in black, however, 85% of the Ice Huts project is white. Glass is always a big choice, but we recommend Tru-Vue Museum glass for the best contrast and least reflection. Conservation Clear glass is our second choice.

HANGING

Gravity bar wall cleat system eliminates the need for D-rings (which are visible if viewed from the side). The gravity bar keeps the frame flush to the wall, vertical, and allows a bit of left/right movement.

PRICING

Contact us for a framing options conversation. Depending on your needs and location, we can arrange the framing, delivery and installation for you. 

You will find below examples of prices for framing. These prices are not final and may vary according to your framing selection. 

*CAD $ | Plus applicable taxes, shipping & packaging fees. 

How will you ship my piece?

The print is protected by an acid free glassine paper and rolled in a rigid tube. You’ll find in the tube: your piece of art, framing and hanging instructions, edition stickers (2), authenticity certificate and a pair of cotton gloves. 

How long will it take for me to receive my piece?

Canada: within 5-10 days.

U.S.: Usually 10 days, depending on customs.

International: Usually 10 days, depending on customs.

Can I go to your gallery to see your work or pick up my package?

Sure! You are very welcome to visit our Toronto Gallery.

Winter hours now in effect while I am out shooting: by APPOINTMENT or by CHANCE.

Regular Hours: 12 to 6 pm, Tuesday to Saturday | 894, Broadview Avenue, Toronto, Ontario, M4K 2R1, Canada. 

What is your refund policy?

Our limited edition archival photographs are considered final sale items and are not eligible for return and refund. We are always available for advisory conversation before you buy a piece of art to make sure you will enjoy your acquisition.

Gift certificates are non-returnable items.

What if I receive a damaged item?

No problem, we replace items if they are damaged. 

Please send us an email with photos and description of the damaged item, the order number and your complete contact info (first name, last name, email, address). 
We will contact you as soon as possible so that you can send your item to: 894, Broadview Avenue, Toronto, Ontario, CANADA, M4K 2R1.

Can I claim a tax deduction for purchasing Canadian works of art?

Yes, under certain circumstances. Please read our blog article to know more about the conditions.